IT support for a bank

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IT support for a bank

Client Background

A multinational bank with more than 60 branches in Hong Kong

Client’s Wish

A designated professional team for technical IT support and desktop computer maintenance for all departments

Our Solution

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Call Center

remote engineer team to take calls

perform preliminary diagnosis

make decisions on action items

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ITO

provide CMS(Case Management System) for call logging

deploy engineer to provide onsite support service within 1 hour

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Logistics

check stock for necessary parts

deliver parts within 1 hour

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Procurement

order parts and equipment when the stock is low

source for replacement parts and backup equipment

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BPO

provide regular SLA report

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HRO

designate resident engineers for onsite support at client’s site

Project Achievement

it_support_icon7 9,800+

devices were fixed (includes PC, notebook, printer…)

it_support_icon8 10,000+

service calls were logged

Interested in our One-stop Outsourcing Solution?

Contact us now!