IT support for a bank

Client Background
A multinational bank with more than 60 branches in Hong Kong

Client’s Wish
A designated professional team for technical IT support and desktop computer maintenance for all departments

Our Solution

Call center

  • remote engineer team to take calls
  • perform preliminary diagnosis
  • make decisions on action items

ITO

Logistics

  • check stock for necessary parts
  • deliver parts within 1 hour

Procurement

  • order parts and equipment when the stock is low
  • source for replacement parts and backup equipment

BPO

  • provide regular SLA report

HRO

  • designate resident engineers for onsite support at client’s site

Project Achievement

0+
devices were fixed (includes PC, notebook, printer…)
0+
service calls were logged

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