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Call Center Service

Local bilingual Call Center Team who cares your customer satisfaction

E.C. Fix offers around the clock online and telephone support services as part of our comprehensive service package. We have a dedicated help desk call center facility in the Tai Koo district of Hong Kong, providing customer relations and support services in English, Cantonese and Mandarin.

Our customer service fully complies with ITIL Standard. A CMS tool is developed to communicate with the customer service team and IT team to improve the case logging efficiency.

 

We value the opportunity to connect with our clients on a more personal basis, offering a range of online and phone-based customer relations and IT support services.

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5×8 Call Center / Help Desk

tickAround the clock call center services

tickCustomer service hotline

tickHelpdesk

tickStandard Q&A

tickTechnical team for elevated technical support

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Service Quality Monitoring

tickQuality control specified in Service Level Agreement (SLA)

tickMultilingual team for Cantonese / English / Mandarin

tickContinuous staff training on soft skills and technical skill

tickSelf-pace examination system

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ICT Solution

tickPortal on Case Management System available

tickIP phone with voice recording

tickKnowledge database for technical solutions

Interested in our One-stop Outsourcing Solution?

Contact us now!