7×24 Onsite Engineer Support

Client Background
A leading provider of onboard surveillance and telematics systems in the transport industry located in the UK

Client’s Wish
A trusted outsourcing partner to provide round-the-clock technical service and support on hardware, software and resolve any integration issues for their end customers in Hong Kong – enabling them to meet their customers’ requirements and deliver a quality customer service

Our Solution

ITO

  • 7 days by 24 hours onsite engineering support includes installation, system checks, preventive maintenance, diagnostics, repair and system upgrades

Logistics

  • storage and logistics services on spare parts and equipment

Procurement

  • source providers of quality parts with lower cost

BPO

  • regular review meetings with client to ensure project objectives are met
  • worked closely with client’s regional hub in the UK to ensure workflow is followed properly

Interested in our One-stop Outsourcing Solution?

Contact us now!