Repair Center for a Global Mobile Data Service Provider

Client Background

A global mobile data service provider to billions of users which launched the world’s first universal 4G roaming-free mobile Wi-Fi device

Client’s Wish

Set up local repair service center which can provide quick mobile phone and power bank repair service in Hong Kong

Our Solution

ITO

provide infrastructure to set up the local repair center

handle all repair and software maintenance work

HRO

recruit and train a team includes customer service, engineers and admin

Call Center

provide customer services in relation to the device repair

handle walk-in repair request in the center

Procurement

design workflows of the service center

deposit, repair, store and deliver defected devices and components

procure the necessary parts when they are in stock

handle the import/export problem of electronic devices

provide report for regular review