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Repair Center for a Global Mobile Data Service Provider

Client Background

A global mobile data service provider to billions of users which launched the world’s first universal 4G roaming-free mobile Wi-Fi device

Client’s Wish

Set up local repair service center which can provide quick mobile phone and power bank repair service in Hong Kong

Our Solution

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ITO

provide infrastructure to set up the local repair center

handle all repair and software maintenance work


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HRO

recruit and train a team includes customer service, engineers and admin


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Call Center

provide customer services in relation to the device repair

handle walk-in repair request in the center


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Procurement

design workflows of the service center

deposit, repair, store and deliver defected devices and components

procure the necessary parts when they are in stock

handle the import/export problem of electronic devices

provide report for regular review

Interested in our One-stop Outsourcing Solution?

Contact us now!