Repair Center for a Global Mobile Data Service Provider

Client Background
A global mobile data service provider to billions of users which launched the world’s first universal 4G roaming-free mobile Wi-Fi device

Client’s Wish
Set up local repair service center which can provide quick mobile phone and power bank repair service in Hong Kong

Our Solution

ITO

  • provide infrastructure to set up the local repair center
  • handle all repair and software maintenance work

HRO

  • recruit and train a team includes customer service, engineers and admin

Call Center

  • provide customer services in relation to the device repair
  • handle walk-in repair request in the center

Procurement

  • design workflows of the service center
  • deposit, repair, store and deliver defected devices and components
  • procure the necessary parts when they are in stock
  • handle the import/export problem of electronic devices
  • provide report for regular review

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