Technical Support Analyst

Posted 1 year ago

Ref: 20230204

Job Responsibilities:

  • Provide level 1 support to associate
  • Handle internal IT support hotline
  • Provide daily event support and meeting room setup
  • Monitor the meeting and computer room facilities to support business operation
  • Support IT hardware/software upgrade, deployment and system migration activities
  • Raise incident ticket and service request for support issue
  • Follow up open ticket and work closely with IT partners from India, US and Hong Kong to resolve issue before SLA is breached
  • Escalate support issue when required
  • Execute assigned IT project tasks
  • Maintain the standard PC configurations and the OS image
  • Maintain records of IT assets (for hardware and software, from acquisition to disposal) and inventory report to management
  • Liaise with vendors for HW/SW procurement, maintenance service and contract renewal
  • Handle invoices, maintain payment records and work closely with finance team to settle payment
  • Report abnormal usage and cost on billing and resolve them with vendors
  • Maintain documentation and support knowledgebase

Job Requirements: 

  • Diploma or above in related field (CS, IT, MIS, etc.) or equivalent experience
  • At least 2 years related experience
  • Possess general technology knowledge, including Windows/MAC OS, MS Office/Office 365, Active Directory, Printer/Copier/MFD, Audio/Video Equipment, Networking LAN/WAN/WIFI (Cisco Technology), IP Telephony (Cisco IP Phone), Mobile Device Management (MS Intune), Software Deployment tools (SCCM), PC/Mobile device, PC Imaging, Computer Room Facilities, IT Asset Management
  • Team/Customer-oriented attitude and working style
  • Good communication skills
  • Good problem-solving skills
  • Able to work independently with minimum supervision
  • Able to work under pressure
  • Occasionally travel to Mainland China branch office may be required
  • Fluent in both spoken and written English and local language

*** Please provide your expected salary in your CV for reference ***

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to hro.admin@ecfix.com. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

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