Technical Support Analyst

Posted 1 year ago

Ref: 20230204

Job Responsibilities:

  • Provide level 1 support to associate
  • Handle internal IT support hotline
  • Provide daily event support and meeting room setup
  • Monitor the meeting and computer room facilities to support business operation
  • Support IT hardware/software upgrade, deployment and system migration activities
  • Raise incident ticket and service request for support issue
  • Follow up open ticket and work closely with IT partners from India, US and Hong Kong to resolve issue before SLA is breached
  • Escalate support issue when required
  • Execute assigned IT project tasks
  • Maintain the standard PC configurations and the OS image
  • Maintain records of IT assets (for hardware and software, from acquisition to disposal) and inventory report to management
  • Liaise with vendors for HW/SW procurement, maintenance service and contract renewal
  • Handle invoices, maintain payment records and work closely with finance team to settle payment
  • Report abnormal usage and cost on billing and resolve them with vendors
  • Maintain documentation and support knowledgebase

Job Requirements: 

  • Diploma or above in related field (CS, IT, MIS, etc.) or equivalent experience
  • At least 2 years related experience
  • Possess general technology knowledge, including Windows/MAC OS, MS Office/Office 365, Active Directory, Printer/Copier/MFD, Audio/Video Equipment, Networking LAN/WAN/WIFI (Cisco Technology), IP Telephony (Cisco IP Phone), Mobile Device Management (MS Intune), Software Deployment tools (SCCM), PC/Mobile device, PC Imaging, Computer Room Facilities, IT Asset Management
  • Team/Customer-oriented attitude and working style
  • Good communication skills
  • Good problem-solving skills
  • Able to work independently with minimum supervision
  • Able to work under pressure
  • Occasionally travel to Mainland China branch office may be required
  • Fluent in both spoken and written English and local language

*** Please provide your expected salary in your CV for reference ***

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

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