Location: Mong Kok

Basic Salary : 15K – 16K

Job Duty

Technical

     Perform onsite troubleshooting with customer, area include Network connectivity, PC hardware unit, Windows OS, Application install.

     Customer handling – Work with account manager to deliver the services.

     Manage Inventory – monitor and manage toner parts inventory

     Handle multiple solutions associate with Multi-Functional Printer such as Print management, Scan connector, DMS, monitoring tools.

     Project management – Work with Project manager on deployment.

     Other Ad-Hoc task such as inventory check.

OSA

Daily Routine

HP Printing service

     Ensure Printer/MFP in working condition, escalate to correct party if necessary

     Monitor toner/parts level and keep track of inventory including spare parts/unit

Communication

     Respond to email in a timely manner

     Respond to telephone inquiry if apply

     Customer handling

     Communicate with Servicing Team on schedule.

Service Ticket Management

     Log incident ticket after customer report issue.

     Manage tickets until closure.

Supplies and Consumables

     Check Remote Monitoring Management Console (RMMC) detects the levels of toner, ink, print heads, image drums and maintenance kits.

     Ensure thresholds and shipping labels are customizable by site.

Moves, additions, changes & DiSPOSES (MACD)

     Notify the ADM of any Installs, Moves, Additions or Changes in order to arrange for the paperwork and charges that might be applicable.

     The following MACD CO form is required to be filled and signed off prior to any movement of the devices.

     Upon completion of the MACD activities, OSA are required to provide the UAT signed off form, updated MSL and floor map.

Requirements

–        Experience working in or closely related to the IT industry.

–        Customer Service orientated.

–        Ability to learn various solutions technologies including, fax, security, scanning & printing software

–        Ability to work as individual or as a team

–        Fair English Language as both OSA and solution support require fair amount of English writing and speaking.

–        Good communication skills during escalation to minimize misunderstanding.

*** Please provide your expected salary in your CV for reference ***

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to hro.admin@ecfix.com. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.