Essential Skills and Experience

• Minimum 5 years of hands-on experience in end user technology support with trade floor support as an advantage.
• Demonstrate strong troubleshooting skills for MS Windows (7/10) and MS Office applications (O365/M365)
• Practical experience in service desk systems e.g. ServiceNow, Remedy etc)  
• Demonstrable action taker attitude and responsiveness to requests from management  
• Resolving incidents/service requests and escalation
• IMAC (Installation/Move/Add/Change/UAT) activity
• Desktop inventory and asset management
• Desktop software migration
• Update operation procedure
• Video conference and presentation support
• Desktop hardware testing
• Experience in supporting Mac as an advantage 

Preferred Skills, Experience and Competencies

• Financial institution, investment bank or regulated industry experience 

Educational / Professional Qualifications

• Bachelor Degree in Computing Engineering, Information Technology or related discipline  
• ITIL, PMP certifications an advantage   

Communication & Language Skills

• Proficient in English/ Mandarin 
• Excellent communication skills pertaining to end user, peers and stakeholders 

*** Please provide your expected salary in your CV for reference ***

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to hro.admin@ecfix.com. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.