Job Responsibilities:

• Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work.
• Maintain a positive attitude while leading a team of around 7+ more service agents in an efficient and productive manner.
• Fulfill all contract scope and ensure sure all overcharges have been arranged on-time.
• Take shift duty and Adhoc services when necessary.
• Allowance and OT will be applied for different duty.

Job Requirements: 

• Diploma or above education
• Good Cantonese, English and Mandarin for communication.
• Have working knowledge of helpdesk operation.
• Well communicator with customers.

*** Please provide your expected salary in your CV for reference ***

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to hro.admin@ecfix.com. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.