Job Responsibilities:

• Lead and coach the IT End User Service Support Team to provide support to end user.
• Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
• Communicate effectively with end users and other support parties.
• Evaluate the unresolved problems escalated by the team. Work with management and other support parties to solve those problems if required.
• Escalation / Complaint handling under the general End User Support cases
• Handle call logging report (Weekly & Monthly)
• Able to be working independence.
• Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook
• Skills on supporting tablet or smartphones, conference room’s AV equipment or video conference tools.
• Provide Install, Move and Change of deskside services to end users.
• Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
• Communicate effectively with end users and other support parties.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Job Requirements: 

• Higher Diploma in Computer or related discipline
• At least 5 years’ experience on end user support with at least 2 years’ experience on leader experience / senior role
• People oriented and teamwork centric.
• Good verbal and written communication skill in English.
• Understand of ITIL principles is an advantage.
• Able to Overtime when necessary.
• Shift allowance will be provided when required to shift duty on

*** Please provide your expected salary in your CV for reference ***

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to hro.admin@ecfix.com. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.