Job Responsibilities:

• Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook
• Skills on supporting tablet or smartphones, conference room’s AV equipment or video conference tools.
• Provide Install, Move and Change of deskside services to end users.
• Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
• Communicate effectively with end users and other support parties.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Job Requirements: 

• Diploma in Computer or related discipline
• At least 2 years working experience in I.T related field and have solid helpdesk or deskside support background.
• Knowledge in PC/Mobile/Tablet/iPad support
• Knowledge of Windows 7, 10, Apple OSX, Android and iOS of based applications.
• Solid experience in providing IT deskside support is preferable.
• Good communication and interpersonal skills
• Experience in banking or financial services industry is an advantage/preferred.
• Able to be working independence.
• Able to Overtime when necessary.
• Shift allowance will be provided when required to shift duty on

*** Please provide your expected salary in your CV for reference ***

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to hro.admin@ecfix.com. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.